Terms & Conditions of Our Website
By using this website (www.bioleathers.com), you agree to be and are bound by these friendly Terms and other applicable policies. We reserve the right to change these Terms from time to time so we advise you read through them each time that you use the site. If you purchase goods from our site, our Terms and Conditions of Sale will apply to your purchase. If you do not agree with these terms and conditions, you should not use our website.
If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.
Intellectual Property Rights
Unless otherwise stated, all text, images, photographs, descriptions, data, illustrations, graphics and other material (referred to as “Content”) in this website is protected by copyrights, trademarks word marks or other proprietary rights are owned by or licensed to Bioleathers. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission of Bioleathers. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part. Any use of the Content except as specifically permitted in these Terms is strictly prohibited.
If you use Bioleathers website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. In using our website, you agree to accept responsibility for all activities that occur under your account or password. If you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner, you should inform us immediately. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.
We do not save your Credit or Debit Cards information on our website so it is secure and never share your cards information with us on emails as we never ask for them, only are asked when you make payment through them on checkout.
We endeavor to make reasonable efforts to update our website with the most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies and in this case, we make no representation or warranty, and offer no guarantees either express or implied that the content on our site is accurate, complete or up to date. Any errors are wholly unintentional, and we apologies if erroneous information is reflected in price or availability.
We try to ensure that all pricing on the website is accurate, however occasionally errors can occur and goods may show incorrect pricing or availability information. If we discover that a pricing or availability error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price or when an item becomes available. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Whilst all reasonable effort has been taken to display garment colors accurately, we cannot guarantee that your monitor’s display will accurately reflect this. We cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any color, texture, or detail of merchandise will be accurate/the same as the actual product.
Suspension of Website
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorized material, and also to terminate your use of the website if you breach any of these Terms.
These Terms are effective until terminated by Bioleathers, who can terminate these Terms at any time without notice, for any reason in connection with the website. In the event of termination, access the site is no longer authorized to you. The restrictions around Content, User Content, disclaimers, warranties and liabilities shall survive termination.
Jurisdiction of Site
This website, its content and any contracts arising out of it are governed by and construed in accordance with Pakistan law. Any dispute or claim arising out of or in connection with these shall be subject to the exclusive jurisdiction of the courts of Pakistan.
User Submitted Content
Content submitted to our website must not be defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal and we reserve the right to edit, or delete any content that, in our sole opinion, violates these Terms.
When submitting content on the website, you are solely responsible for User Content, and represent and warrant that you are the sole author and owner of any Intellectual Property rights of the User Content, and that the User Content is not inaccurate or misleading, and does not violate these Terms, any law or regulation, does not cause potential harm to another person or entity and does not contain any virus or malware.
We have the right to use, copy, distribute and disclose to third parties User Content for any purpose and have the right to disclose your identity to any third party who claims that the User Content is in breach of their intellectual property rights or their privacy. We are not responsible or liable to any third party for User Content and the views expressed by other users on our website do not represent our views.
Links to Third Party Websites
We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.
All prices shown are in Dollars (Can be changed to available currencies) include VAT at our side. If your country has different law related Taxation then you are responsible for that in your country. We are responsible till the product reaches your country.
Terms and Condition of Sale
Please note Gift Vouchers have supplementary terms and conditions, and these should be read in conjunction with the terms and conditions of sale below.
Acceptance of your Order
When you order on our website, you are submitting to us a binding offer to purchase the goods in your shopping bag for personal usage or consumption, and we will do our utmost to fulfil this order to the service levels you expect. Orders can be reviewed and amended before purchasing so you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. You will receive an Order Confirmation from us via e-mail which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that we have received your order but does not constitute our acceptance of the order.
When paying by credit, debit card, PayPal payment will be taken at the time the order is placed. But if you choose another method like Western Union or Bank transfer. Your order will not be dispatched until Payment confirmation is received.
In case order is cancelled from our side than we will refund you complete amount and if you want to cancel the order then you will have to do that within 12 hours. Orders cannot be cancelled if they go to manufacturing unit.
Acceptance of orders is at our discretion. When goods are dispatched, you will receive an e-mail confirmation and at the point of receipt of dispatch note, only then will the Contract be formed, and the Contract will relate only to those products detailed in the Dispatch Confirmation. We will inform you if an item you have tried to order is out of stock. In Stock items have in Stock bubble on their pictures otherwise we manufacture fresh products.
Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.
We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.
Orders through our website and over the phone can only be placed if you are at least 18 years of age; are legally capable of entering into binding contracts; and you are a ‘consumer’ (being an individual purchasing the products outside the course of his or her business or trade).
Once an order has been placed, you cannot go back and apply a promotional code to your order. If you incorrectly apply the promotional code when placing an order, we will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact our customer services team on whatsapp. Number is in contact form.
If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.
For Leather Jackets: 3-7 days
For Leather Skins: 3-18 days (if delivery time is more than 7 days costumer will be informed by e-mail)
We have a few different delivery options and timescales, and charges will vary dependent on the type of product or service ordered. Some items may be subject to different charges or timescales. Deliveries may get delayed due to COVID-19 circumstances. We try our best to deliver in time period.
Risk in the products will remain with us until we deliver the goods to the address specified in your order or they are collected in store when the risk will pass to you immediately.
Due to orders being dispatched promptly, we are unable to cancel orders after you have received your order confirmation email.
If your order has already been sent out, you cannot cancel the order.
If you wish to return your order outside of the cancellation time period specified above, please refer to our online refund policy. Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.
Returns, Exchanges and Refunds
Bioleathers offers a highly favorable exchange on online purchases within just 21 days of receipt. Kindly note that still we are just offer exchange for replacement sizes, not replacement products. In addition, we are unable to process online conversions at the Bioleathers retail store.
If you have bioleathers.com online account, log in into your account, and select ‘My Orders.’ You will then be able to request an exchange or e-mail us on [email protected]
Kindly note that your new article will not be sent until your unwanted item is returned with our return team.
At the end you will need to arrange your free refund. We have made it as easy as possible. Overheads are liable to customer. Please follow the instructions provided in the return section below.
FOR RETURN’S CONDITIONS:
Bioleathers offers highly favorable return on online purchases within 21 days. One time we receive your refund, our return team will process your request and we will contact you by email to confirm your return and refund. We aim to process your return within 72 hours – as soon as possible but please allow 7 working days during the sale.
The product must be unused, not worn, washed and without any defects. Fashion products can be tested to see if they fit and will still be considered not worn.
The product should include original tags, user manual, warranty cards freebies, and accessories.
The product must be returned to the original and unfinished in packaging / box. If the product was delivered in the second layer of Bioleathers packaging, it must be returned in the same condition with the return shipping label. Do not put tape or stickers on the box or product. Overheads are liable to customer.
Please follow the instructions provided in the return section below.
Note: To avoid any inconvenience delay in your return process, it is important to print and paste the order number on your return parcel.
Kindly note that selected items sold on Bioleathers are not eligible for a refund. Below you will find a solid list of non-refundable items.
- Customized articles are not interchangeable and do not apply to refunds under any circumstances.
- Customer-designed articles or customer measurements.
With the majority of communications relating to orders made on our site or over the phone mainly coming through electronic means, including email, we may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
In the case of notice being given to the email address provided, it will be deemed received and properly served 24 hours after an e-mail is sent, or three days
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These conditions are governed by and construed in accordance with the laws of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the Pakistan courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.